Contact information
Welcome to HairNest.store
At HairNest.store, we believe that exceptional customer service is just as important as the quality of the products we offer. Every scrunchie, ribbon bow, silk hair tie, headband, and hair accessory in our collection is carefully selected to bring comfort, elegance, and confidence to your everyday style. Our commitment extends beyond beautiful products—we are dedicated to providing responsive support, transparent communication, and a seamless shopping experience from the moment you visit our store until your order arrives safely.
Whether you have a question before placing an order, need assistance tracking a shipment, or require support after your purchase, our Customer Care Team is always happy to help.
Customer Support
Our support specialists are committed to providing friendly, professional, and timely assistance.
We are happy to assist you with:
- Product recommendations
- Order placement assistance
- Shipping and delivery questions
- Tracking updates
- Return and refund requests
- Exchange inquiries
- Payment assistance
- Order modifications (before shipment)
- Product availability
- General shopping questions
- Website support
- Wholesale inquiries
- Business partnerships
- Customer feedback and suggestions
Every inquiry is handled with care because your satisfaction is our highest priority.
Contact Details
HairNest.store
Business Address
1084 Islington Ave.
Etobicoke, ON M8Z 4R9
Canada
Customer Support Email
Telephone
(780) 777-9997
Customer Service Hours
Our Customer Care Team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Public Holidays
Closed
While our office operates during these hours, you may contact us by email at any time. Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact us.
When sending an email, please include as much information as possible, such as:
- Your full name
- Order number
- Email used during checkout
- Product name
- Description of your question or concern
- Photos (if applicable)
Providing complete information helps us respond more quickly and accurately.
Typical response time:
Within 24–48 business hours
During holidays, major promotions, or peak shopping periods, response times may be slightly longer.
Phone Support
If you prefer speaking directly with a member of our team, you are welcome to contact us by telephone during our business hours.
Phone Number:
(780) 777-9997
Our representatives are available to assist with:
- Existing orders
- Shipping questions
- Product information
- Return procedures
- Payment concerns
- General inquiries
Order Assistance
If you have already placed an order, please include your order number whenever contacting us.
This allows our support specialists to locate your purchase quickly and provide accurate updates regarding:
- Order confirmation
- Processing status
- Shipment progress
- Delivery estimates
- Return eligibility
- Refund status
Our goal is to resolve every inquiry as efficiently as possible.
Shipping Support
If you have questions regarding shipping, we are happy to help.
Our team can assist with:
- Tracking information
- Delivery estimates
- Shipping confirmation
- Lost packages
- Incorrect deliveries
- Damaged shipments
- Address corrections (before shipment)
Please note that once an order has been dispatched, address changes may no longer be possible.
Returns & Refunds
If you would like to return an item or request a refund, please contact us before sending any product back.
When submitting your request, please include:
- Order number
- Product name
- Reason for return
- Photos if the item is damaged or incorrect
Our Customer Care Team will guide you through the return process and provide the appropriate return instructions.
Product Questions
Not sure which accessory is right for you?
We're happy to answer questions about:
- Hair scrunchies
- Silk scrunchies
- Ribbon bows
- Hair elastics
- Headbands
- Hair ties
- Materials
- Colours
- Sizes
- Product care
- Styling recommendations
We want you to feel confident before making your purchase.
Wholesale & Business Inquiries
HairNest.store welcomes opportunities to collaborate with retailers, boutiques, online businesses, content creators, and other professional partners.
If you are interested in:
- Wholesale purchasing
- Business partnerships
- Corporate gifts
- Retail collaborations
- Media inquiries
Please contact us via email with details about your business and proposed partnership.
Feedback & Suggestions
Your opinions matter to us.
Customer feedback helps us improve our products, website, and overall shopping experience.
We welcome suggestions regarding:
- New product ideas
- Website usability
- Packaging improvements
- Shopping experience
- Customer service
- Product quality
Every comment is carefully reviewed by our team.
Privacy & Security
When you contact HairNest.store, your personal information is handled with care and in accordance with our Privacy Policy.
Information you provide is used only to:
- Respond to your inquiry
- Process your request
- Improve customer service
- Fulfil legal obligations where required
We never sell or misuse customer information.
Our Promise to You
At HairNest.store, we are passionate about creating a shopping experience that feels warm, elegant, and dependable. Inspired by the timeless charm of the Coquette Aesthetic, we believe every interaction should reflect the same care and attention as the products we offer.
Whether you're choosing your first silk scrunchie, adding a charming ribbon bow to your collection, or shopping for everyday hair essentials, our team is here to support you every step of the way.
Thank you for choosing HairNest.store. We truly appreciate your trust and look forward to helping you find beautiful accessories that bring a touch of elegance to your everyday style.
Contact Summary
HairNest.store
Address
1084 Islington Ave.
Etobicoke, ON M8Z 4R9
Canada
Phone
(780) 777-9997
We look forward to hearing from you and are always happy to assist with any questions, concerns, or feedback you may have. Your satisfaction is at the heart of everything we do.