Shipping policy
Effective Date: January 1, 2022
Welcome to HairNest.store. We are delighted to bring beautifully curated hair accessories to customers around the world. Every order is prepared with care and shipped with the goal of delivering a smooth, reliable, and enjoyable shopping experience.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with HairNest.store, you acknowledge that you have read and accepted the terms outlined below.
1. Our Shipping Commitment
At HairNest.store, we believe online shopping should be simple, transparent, and worry-free. Every order is carefully inspected, packaged, and prepared to ensure your products arrive safely and in excellent condition.
We proudly offer:
- Free Worldwide Shipping
- Secure Packaging
- Order Tracking
- Reliable Shipping Partners
- Dedicated Customer Support
- Worldwide Delivery Service
Our goal is to make every shipment as smooth as possible from checkout to delivery.
2. Shipping Coverage
HairNest.store proudly ships to customers in most countries and regions around the world.
Shipping availability may vary due to:
- Local regulations
- Customs restrictions
- Carrier limitations
- Political situations
- Natural disasters
- Remote delivery zones
If we are unable to ship to your location, you will be notified before your order is processed.
3. Free Worldwide Shipping
We are pleased to provide FREE Standard Shipping on all eligible orders worldwide.
There is no minimum purchase requirement for free shipping unless otherwise stated during promotional events.
From time to time, expedited shipping options may be offered at checkout for selected destinations.
4. Processing Time
All orders require preparation before shipment.
Typical processing time is:
1–3 business days
Processing includes:
- Payment verification
- Product inspection
- Quality control
- Packaging
- Shipping label preparation
- Carrier collection
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons, processing times may be slightly longer.
5. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is generally:
7–10 business days
Please note that delivery estimates are not guaranteed and may vary depending on:
- Destination country
- Customs processing
- Local courier performance
- Weather conditions
- Peak holiday periods
- Unexpected transportation delays
Some remote locations may require additional delivery time.
6. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing:
- Shipping confirmation
- Tracking number (when available)
- Carrier information
- Shipment status updates
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
7. Order Tracking
Customers may monitor shipment progress using the tracking information provided in their shipping confirmation email.
Tracking updates depend on the carrier and may occasionally experience temporary delays.
If your tracking has not updated for several days, please contact our Customer Support Team for assistance.
8. Multiple Shipments
If your order contains multiple items, products may occasionally be shipped separately.
This can occur because:
- Products are stored in different fulfillment facilities.
- Certain items require additional preparation.
- Inventory is allocated from multiple warehouses.
You will not be charged additional shipping fees for separate shipments.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Telephone number
HairNest.store is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
10. Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Address changes may only be possible before the order enters fulfillment.
Once an order has been shipped, we may no longer be able to modify the delivery address.
11. Delivery Attempts
Our shipping partners may attempt delivery more than once depending on local courier policies.
If delivery cannot be completed because:
- The recipient is unavailable
- The address is incorrect
- The package is refused
- The package remains unclaimed
the shipment may be returned or disposed of according to the carrier's policies.
Additional shipping charges may apply for reshipment.
12. Customs, Duties, and Taxes
International orders may be subject to customs inspections, import duties, taxes, or other government-imposed fees depending on the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.
HairNest.store has no control over customs procedures or associated charges.
13. Customs Delays
International shipments may occasionally be delayed due to customs clearance.
These delays are beyond the control of HairNest.store and may extend delivery times.
We appreciate your patience should customs processing take longer than expected.
14. Undeliverable Packages
A shipment may be considered undeliverable if:
- The address is invalid.
- The package is refused.
- Customs rejects the shipment.
- The package is abandoned.
- Delivery attempts are unsuccessful.
If a package is returned to us, we will contact you to discuss available options.
Additional shipping fees may apply for reshipment.
15. Lost Packages
If your shipment appears lost during transit, please contact us as soon as possible.
Our support team will work with the shipping carrier to investigate the situation.
If the package is officially confirmed as lost, we will generally offer either:
- A replacement shipment, or
- A full refund
Each case will be reviewed individually.
16. Damaged Shipments
Although we package every order with care, damage may occasionally occur during transportation.
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the damaged item
- Photos of the shipping box and packaging
After review, we may provide a replacement, refund, or other appropriate resolution.
17. Incorrect Items
If you receive an incorrect product, please notify us immediately.
Do not use the item before contacting us.
Once the issue has been verified, we will arrange an appropriate solution, which may include:
- Replacement
- Refund
- Store credit
- Return instructions
18. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Customs inspections
- Transportation disruptions
- Airline delays
- High seasonal order volumes
- Carrier operational issues
HairNest.store cannot guarantee delivery dates under these circumstances.
19. Risk of Loss
Ownership and responsibility for products generally transfer to the customer upon successful delivery to the shipping address provided during checkout, subject to applicable consumer protection laws.
Customers are encouraged to retrieve delivered packages promptly.
20. Packaging
Every HairNest.store order is packaged with care to help protect products during transportation.
Our packaging is designed to:
- Reduce damage during transit
- Maintain product quality
- Protect delicate accessories
- Support a pleasant unboxing experience
Packaging materials may vary depending on product type and destination.
21. Holiday Shipping
During holidays, promotional campaigns, or periods of exceptionally high order volume, processing and delivery times may be longer than usual.
We recommend placing seasonal orders well in advance to avoid potential delays.
22. Force Majeure
HairNest.store shall not be responsible for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Earthquakes
- Pandemics
- Government restrictions
- Labour disputes
- Transportation interruptions
- Internet outages
- Customs actions
In such cases, delivery schedules may be adjusted accordingly.
23. Shipping Policy Updates
HairNest.store reserves the right to modify this Shipping Policy at any time without prior notice.
Changes may be made to reflect:
- Operational improvements
- Legal requirements
- Carrier policies
- Customer service enhancements
The most current version will always be available on our website.
24. Customer Satisfaction
Your satisfaction is extremely important to us.
If you experience any shipping-related concerns, our Customer Support Team will make every reasonable effort to provide prompt assistance and a fair resolution.
We are committed to ensuring that every customer enjoys a pleasant shopping experience from the moment an order is placed until it arrives safely at its destination.
25. Contact Information
For questions regarding shipping, delivery, tracking, or logistics, please contact us using the information below:
HairNest.store
Address
1084 Islington Ave.
Etobicoke, ON M8Z 4R9
Canada
Phone
(780) 777-9997
Our Customer Support Team is available to assist with shipping inquiries, tracking updates, delivery concerns, and general order assistance. We appreciate your trust in HairNest.store and are committed to delivering not only elegant hair accessories but also a dependable and enjoyable shopping experience.