Terms of service
Effective Date: January 1, 2022
Welcome to HairNest.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related content. By visiting our website or placing an order through HairNest.store, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.
HairNest.store is committed to providing a secure, transparent, and enjoyable shopping experience inspired by elegance, quality, and exceptional customer care.
1. Acceptance of Terms
By accessing HairNest.store, you confirm that:
- You are at least the age of majority in your jurisdiction, or you have permission from a parent or legal guardian.
- You have the legal authority to enter into binding agreements.
- You agree to comply with these Terms and all applicable laws and regulations.
Your continued use of our website constitutes your acceptance of any updates to these Terms.
2. About HairNest.store
HairNest.store specializes in thoughtfully curated hair accessories designed to complement everyday beauty and personal style. Our collections may include scrunchies, silk hair ties, ribbon bows, headbands, hair elastics, clips, and other fashion accessories.
We strive to provide accurate product information, high-quality products, and excellent customer service; however, product availability and specifications may change without notice.
3. Website Use
You agree to use HairNest.store only for lawful purposes.
You must not:
- Violate any applicable laws or regulations.
- Use our website for fraudulent or deceptive purposes.
- Attempt unauthorized access to our systems.
- Upload viruses or malicious software.
- Interfere with website functionality.
- Use automated tools to scrape or copy website content without permission.
- Impersonate another individual or organization.
- Submit false or misleading information.
Any misuse of our website may result in termination of access and possible legal action.
4. Account Responsibility
Certain features may require you to create an account.
You are responsible for:
- Maintaining accurate account information.
- Protecting your login credentials.
- All activities occurring under your account.
- Promptly notifying us of any unauthorized access.
HairNest.store is not responsible for losses resulting from unauthorized use of your account due to your failure to safeguard your credentials.
5. Product Information
We make every effort to ensure product descriptions, images, colors, dimensions, and specifications are as accurate as possible.
However:
- Actual colors may vary depending on monitor settings.
- Handmade or textile products may vary slightly in appearance.
- Minor measurement differences may occur.
- Packaging may occasionally differ from promotional images.
Such variations do not constitute product defects.
6. Pricing
All prices displayed on HairNest.store are subject to change without prior notice.
We reserve the right to:
- Correct pricing errors.
- Update prices.
- Modify promotional offers.
- Discontinue discounts.
- Cancel orders affected by obvious pricing mistakes.
If a pricing error affects your completed order, we will contact you before processing.
7. Payment
We accept secure payment methods offered during checkout.
By submitting payment, you confirm that:
- You are authorized to use the payment method.
- Billing information is accurate.
- Funds are available.
Orders may be declined if payment authorization fails.
8. Order Acceptance
Submitting an order does not automatically create a binding sales contract.
HairNest.store reserves the right to:
- Refuse any order.
- Limit purchase quantities.
- Cancel suspicious transactions.
- Decline orders suspected of fraud.
- Reject duplicate or reseller purchases.
Customers will be notified if an order cannot be fulfilled.
9. Order Confirmation
After placing an order, you will receive an email confirming that your order has been received.
This confirmation does not guarantee acceptance.
Your order is considered accepted once it has entered processing and shipment preparation.
10. Order Cancellation
Customers may request cancellation before processing begins.
Once production, packaging, or shipping has started, cancellation may no longer be possible.
Please contact our Customer Support Team as soon as possible if you wish to modify or cancel your order.
11. Shipping
HairNest.store offers worldwide shipping where available.
Estimated delivery times are provided for reference only and may vary due to:
- Customs clearance
- Weather conditions
- Carrier delays
- Public holidays
- High seasonal demand
- Force majeure events
Delivery estimates are not guaranteed.
12. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
By placing an order, you acknowledge that you have reviewed and accepted our Return & Refund Policy.
13. Intellectual Property
All content available on HairNest.store, including but not limited to:
- Logos
- Graphics
- Product photography
- Website layout
- Text
- Icons
- Branding
- Designs
- Software
is the intellectual property of HairNest.store or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, or modified without prior written consent.
14. User Content
If you submit reviews, feedback, photographs, or other content, you grant HairNest.store a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, modify, and display such content for marketing and business purposes.
You represent that your submitted content:
- Is truthful.
- Does not infringe third-party rights.
- Is not unlawful or offensive.
- Does not contain malicious software.
We reserve the right to remove content at our discretion.
15. Promotional Communications
By subscribing to our newsletter or promotional emails, you agree to receive updates regarding:
- New arrivals
- Exclusive offers
- Promotions
- Seasonal collections
- Store announcements
You may unsubscribe at any time using the link provided in our emails.
16. Third-Party Services
Our website may include links to third-party websites or services.
HairNest.store is not responsible for:
- Third-party content
- External privacy practices
- Product quality
- Service reliability
- Website availability
Your interactions with third-party services are governed by their own terms and policies.
17. Disclaimer of Warranties
HairNest.store provides its website and services on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Continuous website availability
- Error-free operation
While we strive for accuracy, we cannot guarantee uninterrupted service.
18. Limitation of Liability
To the fullest extent permitted by law, HairNest.store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Website use
- Product use
- Delayed deliveries
- Lost profits
- Data loss
- Service interruptions
- Third-party actions
Our maximum liability shall not exceed the amount paid for the relevant order.
19. Indemnification
You agree to indemnify and hold harmless HairNest.store, its employees, directors, affiliates, suppliers, and partners from any claims, losses, damages, liabilities, costs, or legal expenses resulting from:
- Violation of these Terms.
- Misuse of our website.
- Violation of applicable laws.
- Infringement of third-party rights.
20. Privacy
Your use of HairNest.store is also governed by our Privacy Policy.
We collect and process personal information only as necessary to:
- Process orders
- Provide customer service
- Improve website functionality
- Prevent fraud
- Comply with legal obligations
We are committed to protecting your personal information through reasonable security measures.
21. Force Majeure
HairNest.store shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fires
- Floods
- Pandemics
- Government actions
- Labour disputes
- Internet outages
- Carrier disruptions
- Customs delays
Performance obligations shall be suspended for the duration of such events.
22. Termination
We reserve the right to suspend or terminate access to HairNest.store without notice if we reasonably believe a user has:
- Violated these Terms.
- Engaged in fraudulent activity.
- Misused our services.
- Attempted unauthorized access.
- Harmed other customers or our business.
Termination does not affect obligations incurred before termination.
23. Governing Law
These Terms shall be governed and interpreted in accordance with the laws applicable in the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved through the appropriate courts located in Canada, unless otherwise required by applicable consumer protection laws.
24. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall be replaced by one that most closely reflects the original intent while remaining legally enforceable.
25. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies published on HairNest.store, constitute the entire agreement between you and HairNest.store regarding your use of our website and services.
They supersede all prior agreements, communications, and understandings, whether written or oral.
26. Changes to These Terms
HairNest.store reserves the right to modify or update these Terms at any time to reflect changes in our business practices, legal obligations, or operational requirements.
Updated versions will be posted on this page with a revised effective date.
Your continued use of HairNest.store after changes become effective constitutes acceptance of the updated Terms.
27. Contact Information
If you have any questions regarding these Terms of Service or require further clarification, please contact us.
HairNest.store
Address
1084 Islington Ave.
Etobicoke, ON M8Z 4R9
Canada
Phone
(780) 777-9997
Our Customer Support Team is dedicated to providing prompt, professional, and friendly assistance. We value your trust and are committed to ensuring that every interaction with HairNest.store reflects the elegance, reliability, and customer-first experience that define our brand.